Discover our top-notch and dependable services tailored to meet all your business needs.
Managing the installation, maintenance, and decommissioning of assets globally presents various challenges, especially when local conditions are unfamiliar. At NPTECH, our skilled team brings a global outlook to daily operations. We handle local customs and regulations, tackle language barriers, manage financial rules and currency exchanges, and honor cultural and religious norms. Our expertise allows us to navigate these complexities while delivering outstanding service.
- Dispatch/Break-Fix
- Projects
- Global Staffing
- Global Data Center Support
Ticket Management
On Site Support
Storage Management
360° IT infrastructure management
Rollouts
Break-fix
Break Fix
Our Break-Fix Maintenance service addresses unexpected hardware issues that need prompt attention. NPTECH Limited is a globally recognized provider of break-fix solutions, offering 24/7/365 support worldwide. We are trusted to quickly and efficiently resolve hardware problems at a cost-effective rate for our customers.
Our break-fix services include:
- 24/7/365 coverage in over 180 countries
- No contractual minimums, ensuring you receive the exact services you need
- Fixed pricing based on skill set, urgency, and region
- Locating, qualifying, and vetting skilled technicians for each break-fix event
- Collection and auditing of deliverables
360° IT infrastructure management
We assist enterprises in managing complex IT infrastructures through our infrastructure management services and solutions. Our main goal is to maintain the integrity, security, and adaptability of IT systems and components while meeting evolving business needs.
Rollouts
NPTECH Limited provides certified technical staff to handle router upgrades across all your stores, data centers, and warehouses. Whether you need to upgrade, install, or dispose of thousands of Windows units within a tight timeframe, we are equipped to manage it efficiently.
Our rollout services include:
- Large-scale project management
- Remote support desks
- Extensive deskside rollouts
- Ticket management
- Dedicated project administration and coordination team
- Transitioning from third-party suppliers to platform services
Ticket Management
Regardless of your project's size, our project coordinators ensure that every ticket is accurately entered, scheduled, tracked, and closed. They handle any issues by managing the escalation process and auditing the ticket upon completion to verify all information is complete.
- Field Technician Check-In / Check-Out
- Field Technician Remote Support
- Escalation Management
- Test & Turn Up
- Deliverables Collection & Auditing
We carefully locate, qualify, and vet the most skilled field technician for each event. Thanks to our thorough vetting process, 96% of our dispatches achieve first-time visit success, ensuring your operations resume quickly.
Storage management
We oversee data centers and standalone storage systems to ensure balanced loads and data protection. As your business expands, maintaining your storage hardware becomes essential. At NPTECH, we recognize that technology uptime is critical to your operations and success. We offer global storage maintenance services for industry-recognized OEMs, ensuring your storage remains secure.